It’s been roughly a year since Covid-19 took over our lives. While it isn’t worst-affected by the global pandemic, the games industry has struggled to adapt to the necessity of remote work. But this January, in the face of Japan posting some of its highest case figures, Capcom reportedly forced employees to continue clocking into the publisher’s Osaka office.
Speaking to Japanese outlet Business Journal (via Kotaku), a Capcom whistle-blower said that employees were “forced to come to work” even as the government declared a state of emergency in parts of the country, including Osaka. According to a leaked internal email, it appears Capcom was so spooked by last year’s ransomware attack that it has decided to cut off remote work.
“In view of this situation, we decided that we had to temporarily abandon the use of the remote system, which we had been preparing for verification by many people, and have to go to work,” an email sent to the development department read (via Google Translate).
A message from a senior executive also allegedly read: “70% of Japan is at home, but 30% come to work to support the Japanese economy. We have a mission to support the Japanese economy as 30%”
In response, a Capcom spokesperson told Business Journal that it had implemented several measures to ensure office safety by enforcing social distancing, mask use, temperature checks and staggered work hours. The report notes that Capcom’s actions aren’t a clear breach of the country’s Labor Standards Act, but the source notes that the pandemic has only exacerbated reportedly poor working conditions at Capcom.
Workers who refuse to enter the office are seemingly faced with employment restrictions, or placed on standby at home without work. Capcom reportedly seems to be making remote work as unappealing as possible, with one source saying: “In some cases, it seems as if they are being urged to retire.”
In January, Capcom reported that the data leak affected just under 400,000 people, though payment details and game servers were unaffected. It’s easy to see why management would be spooked, especially as the industry at large grapples with the reality of remote work. But by and large, they’ve made it work—all without bringing developers into a potential infection hotspot.
PC Gamer has reached out to Capcom for comment.