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A little boy was left bitterly disappointed on his birthday when he unwrapped his new computer game to find the box was empty.
Col Gibbs had been after Super Mario Party for the Nintendo Switch and dad Colin said he splashed out £49.99 to buy it from Sainsbury’s, in Swadlincote.
However, when Col unwrapped the gift on his sixth birthday, he was left super deflated by the fact there was nothing in the box.
Colin went back to the Civic Way supermarket to complain and says he was told computer games were not guaranteed because they were sealed before arrival and he would have to take the matter up with Nintendo.
The 51-year-old rang the Sainsbury’s head office and says he was told the same thing.
However, he claims the Japanese game developer told him the issue was between Sainsbury’s and its supplier.
Church Gresley man Colin went back to the store with a letter from Citizens’ Advice, which he claims said the supermarket was liable to rectify the issue as it had sold him the product. Two days later, he says, the store apologised, agreed to replace the game and added a Lego set as an additional birthday gift.
However, by that time, Col’s birthday – November 21 – had been and gone four days earlier.
Now Colin wants to thank the store for its decision to replace the game, but also to warn people about what happened to him.
The boss of his own automated parts firm, Gloucester-based Manufacturing Management Services, said: “Col loves his Mario games and had really wanted this one, but when he opened the box, he wasn’t happy.
“It did take the shine off his birthday and on the day it made me quite agitated. I was upset that my son was disappointed.
“I was really grateful that Sainsbury’s came to the decision they did, but I do want to make people aware I was told games bought from Sainsbury’s weren’t guaranteed.”
A Sainsbury’s spokesman said: “Mr Gibbs’ experience is very unusual and all our console games are delivered to us sealed by the manufacturer.
“We understand this will have been very disappointing for Mr Gibbs and his son.
“We have apologised and tried to put this right by replacing the game and arranging a Lego set as a belated birthday gift as a gesture of goodwill.”
Nintendo has also been approached for comment.